I am missing product from my order

What to Do If You're Missing a Product from Your Order

We strive to ensure that every order is complete and accurate. If you find that a product is missing from your order, please follow these steps to determine the cause and resolve the issue:

1. Check for Backordered Items:

• If you notice "R1" on your paperwork, this indicates that the missing item is on backorder.
• Backordered items will arrive in a separate package.

2. Inspect Your Shipment:

• Verify that your order has not been delivered damaged. Damaged packaging could result in missing items.
• If the order arrived damaged, please refer to our "My Order Arrived Damaged" article for further instructions.

3. Compare Your Documents:

• Compare the invoice you received via email with the packing slip included in your shipment.
• Ensure that all items listed on both documents are present in your package.

4. Possible Fulfillment Errors:

• Occasionally, our fulfillment team may make a mistake. Double-check that all items from your order are accounted for according to the invoice and packing slip.

5. Contact Us:

• If you have confirmed that an item is missing after following the above steps, please reach out to our customer support team, or your direct sales representative for assistance.
• Include your order number, a detailed description of the missing product, and any relevant photos if the package was damaged.

Email: help@blazysusan.com

We are committed to resolving any issues promptly and ensuring your satisfaction with our service.

Thank you for choosing Blazy Susan!