My Order Hasn't Arrived

What to Do If Your Order Hasn't Arrived

We aim to ensure timely delivery of all orders. If your order hasn't arrived within the expected timeframe, please review the following information to help resolve the issue:

1. Has Your Order Been Paid For?

• We do not ship orders until they have been paid in full. Please check your payment status to ensure that your order has been processed.

2. Partial Orders and Backorders:

• If you have received part of your order and notice "R1" on your paperwork, this indicates that we have an item on backorder.
• The backordered item will arrive in a different package.

3. Shipping and Processing Times:

• Our standard shipping method is UPS Ground, which typically takes 3-5 business days, or up to one week.
• After your payment has been made, our internal processing time is 1-4 business days before the order is shipped.

4. Additional Considerations:

• Ensure that the shipping address provided is accurate.
• Check for any notifications from the carrier regarding delivery attempts or delays.

Contact Us: If you have checked all the above information and still have not received your order, please contact our customer support team, or your sales representative with your order details.

We are committed to resolving any issues promptly and ensuring your satisfaction with our service. Thank you for choosing Blazy Brands!

Need More Help? Visit our Help Center or contact us at Help@blazysusan.com