My Order Arrived Damaged

What to Do If Your Order Arrives Damaged

We strive to ensure that all orders are delivered in perfect condition. However, unforeseen circumstances during transit may occasionally lead to damages. In the rare event that your order arrives damaged, please follow these steps:

1. Inspect Your Shipment:

• Upon receipt of your order, carefully inspect the packaging for any signs of damage.

2. Document the Damage:

• If you notice any damage, please take clear photos of the damaged items and the packaging.

• During the photo documentation process, seven different photos will be requested:

  • A photo showing the damaged item and how it was packaged inside the box
  • A photo of the damaged item
  • A photo of the packaging material used
  • A close-up photo of the shipping label with tracking number (generally starts with 1Z)
  • A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
  • Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)

  Dimensions of the box, including the package height, length and width will also be needed.

3. Notify Us Promptly:

• Send an email to help@blazysusan.com within 7 business days of receiving the damaged shipment.
• Include your order number, tracking number, and attach the photos of the damage.

Our customer support team will assess the situation and guide you through the necessary steps for a resolution!